Service rules "Pickup from the store"

1. General conditions

1.1. These Terms of Service (hereinafter referred to as the “Rules”) use the concepts and definitions defined in the Terms of Use of sapsana.ru, located on the Internet at https://sapsana.ru/terms-and-conditions/. Terms may be used in the Rules that are not defined by this document and the Terms of use of the site. For the interpretation of these definitions, one should first of all be guided by the current legislation, then - by the generally used interpretations on the Internet.

1.2. The sapsana.ru resource (hereinafter referred to as the "Site") is a database of goods intended for acquaintance with the characteristics of goods and a system for placing online orders. The information about the goods presented on the Site is provided by the Sellers.

1.3. For some of the goods presented on the Site, Users are given the opportunity to make a reservation for goods in the shops of the Sellers (hereinafter - the "Service"). By making a reservation, the User agrees to the terms set forth in these Rules and the terms of the following documents:

(a) Terms of use of the site posted on the Site at https://sapsana.ru/terms-and-conditions/;

(b) the Personal Data Processing Policy posted on the Website at: https://sapsana.ru/privacy-policy/;

Some functions of the Service may not be available to the User on the pages of the Site that are optimized for mobile devices, or in the Sapsana mobile application.

1.4. As part of the Service, Sellers can independently post on the Site information about the goods, their availability in the Sellers' stores and the possibility of reserving them in order to purchase goods in the Sellers stores. Sapsana.ru is not a seller of goods under these sales and purchase agreements. All relationships associated with the purchase and sale of goods arise directly between the Seller and the buyer of the goods, and the Seller is responsible to the buyer of the goods in accordance with the current legislation of the Russian Federation. Sapsana.ru is not an authorized person of the Seller in the sense of consumer protection legislation.

When the User makes a reservation for the Seller's goods, Sapsana.ru provides the technical ability to transfer information about the reservation request to the relevant Seller. The User, Sapsana.ru and the Seller are jointly referred to as the Parties.

The user using the Service confirms that he understands and agrees that information messages about the availability of goods in the Sellers' stores are not a public offer of the Sellers, the reservation of goods is not an acceptance of any public offer, the conclusion of the purchase and sale transaction of goods takes place directly in the stores Sellers, and the provided Service does not imply a remote way of selling goods.

1.5. Sapsana.ru reserves the right to make changes to these Rules without any prior notice, in connection with which the User undertakes to regularly monitor changes to the Rules. Changes come into force from the moment they are published on the Site. The current and current version of the Rules is always posted on the Site at: https://sapsana.ru/pick-up-terms.

Acceptance of the Rules is the performance of implicit actions at the time of reservation of goods on the Site by the User. The performance by the User of the actions specified in this clause on the acceptance of the Rules means the full and unconditional acceptance of these Rules by the User.

2. Reservation

2.1. Within 3 hours after receiving information about the reservation, provided that the information is received during the working hours of the corresponding store according to its operating hours indicated on the Site, the Seller confirms the availability of the goods in the store at the address of the store selected by the User and ensures its reservation.

2.2. The user who has reserved the product of his choice through the Service is sent a unique code via SMS and / or e-mail and / or through the functionality of the Sapsana mobile application to receive the product in the selected store of the Seller. The user independently ensures that it is impossible for third parties to gain access to this code and is responsible for its confidentiality. The user is solely responsible for all actions (as well as their consequences) using this code. In this case, all actions using this code are considered to be performed by the User himself.

2.3. The quantity, total maximum cost and weight of goods available for reservation using the Service may be limited. Information about the possibility of reserving certain goods, the maximum possible number of goods for reservation and their maximum cost, as well as the addresses and operating hours of stores, is presented on the Site when using the functionality of the Service.

3. Receipt of goods

3.1. The Seller stores the goods reserved by the User in the store selected by the User for the period specified when booking the goods, until the purchase of the reserved goods by the User. After the expiry of the above period, the reservation will be canceled.

3.2. Receiving a reserved product in a store can take place in a specially designated area, as well as using special terminals.

3.3. When transferring the reserved goods to the User in the store, the store employee has the right to demand the presentation of an identity document and the coincidence of the passport data or other identity document with the data specified when booking the goods.

3.4. In the process of purchasing goods in the Seller's store, the User is obliged to inspect the goods for defects and damage, check them for compliance with the quantity, assortment and completeness declared when booking. After acceptance of the goods by the User and there are no claims to the goods, the Seller has the right not to accept claims for the quantity, assortment and completeness of the goods.

If a product is found of inadequate quality or does not correspond to the ordered quantity, assortment, completeness, the User has the right to refuse to purchase the product or demand replacement for the proper product in the appropriate quantity, assortment and completeness.

3.5. Claims to the quality of the purchased goods that arose after the purchase of the goods in the store are considered by the Sellers in accordance with the Law of the Russian Federation "On Protection of Consumer Rights" and the warranty obligations of the respective Seller. The Seller independently settles with the User all issues related to the return of goods and refunds, including in cases stipulated by the legislation on consumer protection. Sapsana.ru does not consider claims related to the inadequate quality of goods, the return of the User's funds, and other similar claims. All these actions are carried out directly by the Seller.

Sapsana.ru provides Users with information support, and considers the claims of Users related to the processes of reserving goods using the Service.

4. Calculations

4.1. When purchasing a product, the User pays in the Seller's store the cost of the product declared when reserving the product on the Site. Together with the goods, the Seller is obliged to provide the User with all the necessary documentation and receipts for payment.

4.2. All prices for goods available for reservation within the Service are indicated on the Site in Russian rubles, including applicable value added tax. All settlements between the User and the Seller are made in Russian rubles. Sellers have the right to conduct their own marketing campaigns for their customers, provide them with any privileges on their part. Sapsana.ru does not regulate, control and does not guarantee the provision of any privileges by the Sellers to the User and is not responsible for the relationship between the Users and the Sellers arising in connection with such provision.

5. Responsibility

5.1. In case of non-fulfillment or improper fulfillment of their obligations, the Parties shall be liable in accordance with the current legislation of the Russian Federation.

5.2. The Parties are exempt from liability for full or partial failure to fulfill their obligations if such failure was the result of force majeure circumstances and as a result of extraordinary events that the Parties could not foresee and prevent by reasonable measures. A person referring to circumstances of indeterminate force is obliged to provide a document from a competent state body for their confirmation.

6. Confidentiality and protection of personal information

6.1. The User's personal data is processed in accordance with the Personal Data Processing Policy https://sapsana.ru/privacy-pol... and the Terms of Use of the Site https://sapsana.ru/terms-and-conditions/.

7. Other conditions

7.1. The user guarantees that all the conditions of these Rules are clear to him, and he accepts them unconditionally and in full.

7.2. In case of any questions and claims from the User in connection with the use of the Service, he can contact Sapsana.ru using the available forms of communication or by sending a letter to Sapsana.ru at help@sapsana.ru.

7.3. The Parties will try to resolve all arising disputes through negotiations.

7.4. In everything else that is not provided for by these Rules, the Parties are guided by the current legislation of the Russian Federation.

7.5. The invalidity of any provision of these Rules does not entail the invalidity of the remaining provisions.